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LMS Administrator
04 Apr 2021
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The Arab Open University (AOU) invites applications for the post of LMS Administer.  The candidate will report directly to Vice president of Planning & Development. This vacancy is full time job under a one-year renewable contract at AOU – HQ in Kuwait.

Job Description/Duties:

  • Lead the development, maintenance, and enforcement of processes and practices related to the use and administration of the university LMS.
  • Perform administrative and configuration functions in LMS to support the university-wide learning practices.
  • Serve as a quality assurance agent for LMS system to improve the learning experience for students.
  • Develop policies and standard operating procedures in LMS and communicate it to LMS admins in the branches to achieve compliance and governance.
  • Collaborate with LMS admins in the branches to make sure the system runs without errors.
  • Perform system troubleshooting, debugging and maintenance activities to make sure the system is healthy and its performance is acceptable and predictable.
  • Ensure timely access of academics and learners to the LMS courses and material.
  • Respond timely to the LMS ticketing system for error identification and resolution and participate in creating a knowledge base and FAQs to reduce help desk requests and tickets.
  • Monitor and maintain the online exam System and the centralized course content System (CLMS).
  • Participate in evaluating, testing and selection of new educational technology tools and platforms in coordination with the instructional design and academic staff.
  • Create and manage the overall course structure based on specifications from the instructional designer and academic leaders and provide technical support to convert curricula into the agreed upon e-learning platforms.
  • Maintain a standardized layout for courses in the CLMS and promote a consistent look and feel for all sites in LMS to endorse the university brand.
  • Keep track of uploaded courses and materials within the CLMS and ensure the material currency by coordination with the academic leaders.
  • Develop scripts and plugins to satisfy the university business needs, especially those related to integration between SIS and LMS and custom reporting.
  • Perform any customization required on database views and queries to achieve reporting and integration tasks in the most standard way.
  • Guide and maintain the integration framework of Moodle with the university virtual classroom platform.
  • Use Moodle Analytics built-in tools for tracking student learning progress, providing engagement insights, finding student at risk of dropping out in addition to other prediction analysis related to student progression and retention.
  • Cooperate with the data analytics team to provide source data required to feed the university data warehouse for central analytical reporting and dashboards.
  • Provide built-in reports and develop/customize new reports as requested.
  • Perform system updates and release upgrades as recommended by Moodle e-learning industry.
  • Ensure best practices for LMS files and course data backup in addition to log management and cron job scheduling.
  • Coordinate with the LMS infrastructure management team activities or changes related to system architecture, testing environment, migration, disaster recovery and system technology upgrade, etc.
  • Prepare and update user guides required by different types of business users in addition to the standard system administration documentation.
  • Provide support for LMS expansion projects and integrations with third-party educational providers and academic
  • Manage security roles and permissions and customize the workflows needed to support the university business processes.
  • Train faculty and administration staff on the various functions and operations of the LMS system.
  • Assist in the development of surveys and other feedback mechanisms and report data and findings to key stakeholders.
  • Other duties as assigned.

Job Requirements/Skills and Qualifications:

  • Bachelor of computer science, MIS, Educational Technology, Instructional Desig or related degree from an accredited institution. 
  • At least 3-year experience in creating and managing Moodle-based LMS environment in an academic institute, with focus on process analysis, management of data electronically, learning principles, online assessments, surveys and instructional design process.
  • Strong knowledge of web authoring and scripting tools like HTML, JavaScript, and PHP.
  • Experience in using publishing tools such as Photoshop, Illustrator, Camtasia, Captivate, Lectora, Articulate, etc is a plus.
  • Good experience with operating systems, especially Linux and databases like MySQL, with the ability to write and customize SQL queries.
  • Ability to test, troubleshoot and debug scripts and configuration to resolve errors.
  • Proficiency in using Microsoft Office programs, Excel and PowerPoint.
  • Excellent verbal and written communication skills to deal with a variety types of business users.
  • Excellent customer service skills.
  • Strong presentation and training delivery skills with the ability to communicate complex technical concepts in understandable form.
  • Excellent business writing and documentation skills.
  • Effective organization, planning and time management skills.
  • Ability to take initiatives and proactive approach to improve work.
  • Ability to work independently with minimal supervision.
  • Teamwork spirit, while taking responsibility.
  • Working effectively under pressure.

Interested candidates can send in their letter of application together with a CV and copies of academic and other credentials no later than 24 April 2021 to: jobs@arabou.edu.kw


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