AOU encourages a healthy lifestyle through group activities and sport competitions.

Student Life/ Getting Started:

 

1.  Reasons for Joining the AOU

 

The AOU is unique in the Arab world by virtue of its partnership with The Open University (UK), where its graduates receive two degrees, one from the AOU and a validated award from the OU UK. Furthermore:

 

·         The learning system of the AOU is a blend of face-to-face tutoring and a self-instructional textbook designed for distance learning by the OU UK, and uses the latest applications of electronic technology in teaching and learning (e-learning)

 

·         High quality academic programmes are carefully selected and designed to meet the needs of both local and international markets

 

·         Only 25% student attendance is required, compared to traditional modes of higher education which helps students who have time constraints, and other commitments such as family obligations (e.g. children), or who have disabilities

 

·         Courses are designed to accommodate working students and those commuting from remote areas

 

·         High quality interactive educational materials are employed

 

·         Mobility and opportunities for credit transfer across branches are possible.

 

The AOU encourages its students to become independent learners whereby self-learning is emphasized throughout their studies. This enables students to become lifelong learners beyond graduation.

 

The language of instruction at the AOU is English, which not only improves students’ proficiency in the English language, but also ensures better job opportunities after graduation.

 

 

 2.  Partnership with the Open University UK

 

The AOU is approved by The Open University as an appropriate organization to offer higher education programmes leading to Open University validated awards. OU validated awards have parity of esteem with similar awards offered throughout UK higher education. A validated award is exactly the same as an OU direct award in terms of employment or application for postgraduate study. Under this partnership, the OU UK provides the following to the AOU:

 

·         Programmes and courses.

 

·         Learning materials (textbooks, DVDs, etc.).

 

·         Programme monitoring, external examining.

 

·         Dual awards (BA/BSC), exit awards (diplomas and certificates) together with the AOU.

 

AOU sought institutional accreditation and validation from The Open University, UK so that the university could demonstrate a commitment to quality by accepting UK norms for academic and operational performance and service to students. Furthermore graduates from the university would receive an internationally recognised UK qualification to go with their Arab Open University degree.

 

The AOU received institutional accreditation and validation in December 2003, renewed for five years in 2007, and in 2012 is renewed for another 5-year period.

3. A System of Integrated Learning

 

The AOU learning and teaching model is based on high quality educational materials. The Open University-based courses offered at the AOU are taught in English and are licensed from the OU(UK). The following is a brief description of the model:

 

·         Students are allocated to an individual subject tutor in the ratio of 25:1

 

·         Learning is facilitated through a university-wide electronic Learning Management System (LMS)

 

·         All branches are equipped with multimedia and computing laboratories to support students

 

·         Student assessment is carried out through two main components:

 

o   Continuous assessment, i.e. Mid-Term Assessments (MTA) and Tutor Marked Assignments – (TMAs), and

 

o   Formal end of semester examinations

 

            Where each component comprises 50% of the overall assessment score.

 

·         Tutors provide comprehensive feedback on students’ TMAs to direct them towards better understanding of the subject matter, and to enhance their learning experience.

 

      3.1  The Student Learning Package

 

This package, purchased from the student’s AOU branch, contains:

 

·         Core teaching materials specially prepared for active, independent study

 

·         A number of other items that vary slightly depending on the particular course requirements, e.g. further reading material in the form of set books, supporting notes, or study guides

 

·         Audio-visual aids in the form of cassettes and CD-ROMs.

 

The package contains most of the student’s needs for the study of his/her chosen courses.

 

      3.2  Tutorial Sessions

 

Tutorial sessions are designed to provide a forum for interaction between tutors and students on the one hand, and between the students themselves on the other. Tutorial sessions are scheduled on a weekly basis and are conducted by highly qualified and well trained tutors. These sessions are meant to be discussion forums covering the main topics for the study week ahead as identified in the course calendars. Tutors utilize these sessions in innovative ways that help students interact and learn more efficiently and effectively.

 

      3.3  Student Attendance

 

Required attendance varies depending on the number of credit hours taken per semester. On average:

 

·         Students attend 4-8 hours per week

 

·         English orientation courses require 8 hours of attendance weekly.

 

 

 

These sessions are not intended to serve as classroom-style lectures. Students are expected to take responsibility for their own learning by studying the course materials according to the schedule provided in the course calendar.

 

Attending face-to-face tutorial sessions of the registered course is mandatory by the student whose absence from such tutorials may not exceed 25% of the prescribed tutorials as stated in the approved University Calendar.

 

      3.4  Office Hours

 

Tutors maintain scheduled weekly office hours which are intended to provide a more informal environment for academic support. Students are advised to take advantage of these office hours for assistance with academic problems as needed.

 

 

 

4.  Resources

 

      4.1  Learning Resources

 

Each branch offers a variety of learning resources such as textbooks, IT resources, etc. to support the AOU academic programmes, students and tutors. All students have access to a variety of course- and programme-related resources accessible through the internet, collectively referred to as the e-library. Specifically, Moodle-based software, called LMS (Learning Management System), provides access to all electronic resources to which the AOU subscribes and is available to students and faculties in every branch.

 

      4.2  Computer Laboratories

 

Some courses require access to computing facilities and all such facilities are provided at various computer laboratories in each branch. Some courses have mandatory online components as part of the course materials or supporting materials intended to help learners: all materials of such kinds can be accessed in the computer laboratories. Electronic support for all courses is provided through the University’s Learning Management System (LMS), which also includes a teleconferencing facility. The AOU is moving towards electronic submission of all student assignments.

 

      4.3  Other Facilities

 

Most AOU branches offer additional facilities such as those listed below:

 

·         Student cafeteria

 

·         Entertainment rooms

 

·         Prayer rooms

 

·         Some parking space

 

·         Lifts for easy access to the upper floors of the branch buildings

 

·         Some provisions for students with special needs, such as ramps.

 

 

 

5.  AOU Branches

 

Each AOU branch is the main source of support for its students. It provides:

 

·         Advice and guidance on how to study effectively in the AOU and which courses or programmes to study

 

·         Induction to the AOU and to the mode of instruction employed

 

·         Allocation to a subject specialist tutor who will provide face-to-face tuition, mark assignments, and be available during office hours

 

·         A range of other resources and support services (please see your AOU branch website).

 

                                               

 

6.  Admission Requirements

 

To be admitted to any BA/BSc programme, the student should meet the following conditions:

 

·         Have a general secondary school certificate or its equivalent

 

·         Fulfill any other conditions determined by the AOU or competent authorities of the branch country. This is because there may be special admission requirements of the local Ministry of Higher Education in some AOU countries. Students are advised to contact the local AOU branch for more information about admission requirements.

 

 

 

The Branch Council shall devise and approve a specific admission policy pursuant to admission requirements in the branch country.

 

The documents to be attached to the application form may vary from one branch to another, but all branches require the following:

 

·         A copy of the student’s high school certificate or its equivalent

 

·         A copy of ID or passport/labour card

 

·         Passport-size photos.

 

 

 

7. Language Placement Tests

 

The AOU administers Language Placement Tests in both Arabic and English, not as admission requirements but as indicators to help place students at the appropriate level of language development. Based on the test scores, students will be assigned courses which aim to develop the students’ proficiency in English/Arabic in order to undertake the full course load in their respective areas of specialization.

 

 

 

8. English Language CoursesOffered at theAOU

 

The undergraduate programmes based on courses licensed from the OU UK are taught in English.  Therefore, the AOU has developed a number of language competency courses. These courses, which are not validated by the OU UK, are delivered by the Faculty of Language Studies (FLS)  and are aimed at developing the students' proficiency in English. Currently the AOU offers the following five courses:

 

·         The English Orientation Programme (EOP) comprises three non-credit courses (EL097, EL098 and EL099), which target students with low levels of proficiency.

 

 

 

·         The English Communication Skills Programme (ECS) 1, and 2, comprises two three-credit hour courses of compulsory university requirements: EL111 and EL112

 

 

 

      8.1  Course Assignment

 

Prospective students are assigned to the above courses on the basis of their scores in the English Placement Test (Oxford Online Placement Test (OOPT)) .Five levels of English integrated skills courses are available to incoming students:

 

1.   EL097  Beginner

 

2.   EL098   Elementary

 

3.   EL099   Pre-Intermediate

 

4.   EL111   Intermediate

 

5.   EL112   Upper-Intermediate 

 

                       

 

      8.2  Course Details

 

·         The programme offers significant face-to-face interaction at each level as language skills development is best done by direct contact between the student and the tutor

 

·         Four two-hour tutorials are assigned weekly in each level of the English Orientation Programme

 

·         Credit courses have a total of 32 contact hours a semester (a two-hour tutorial per week)

 

·         Students registered in the first, second, or third levels of the programme are not permitted to study more than two courses during the semester.

 

  

 

8. 3  Exemption from Foundation Programme Courses (EL111 and EL112)

 

A student will be exempted from EL111 if he/she gets an IELTS score of band 5.5 and below 7, or a score of 500 to 549 in TOEFL completed within 2 years prior to admission to the University.

 

A student will be exempted from EL112 if he/she gets an IELTS score of 7 or above or a TOEFL score of 550 or above, completed within 2 years prior to admission to the University.

 

 


 9.  Academic Degrees Offered at the AOU

 

AOU comprises five faculties: Faculty of Business Studies, Faculty of Computer Studies, Faculty of Education Studies, Faculty of General Studies, and Faculty of Language Studies, four of which have their programmes validated by the OU UK. However, only some of the Faculty of Education Studies programmes are partially validated by the OU UK. These programmes are:

 

·         Bachelor degree in Business Studies (Systems, Economics, Marketing, Accounting).( BA (Honours) in Business Studies Programme)

 

·         Bachelor degree in Information Technology and Computing, Information and Communications Technology, Computing, Computing with Business(BSc (Honours) in Information Technology and Computing (ITC))

 

·         Bachelor of Arts in English Language and Literature, English Language and Literature with Business Studies(BA (Honours) in English Language and Literature)

 

·         Besides, the programmes of The Open University, UK, we also offer Bachelor of Education (BEd) for Intermediate and Secondary Stages which is approved by the ministries of higher educations in the respective branch where it is being offered.

 AOU also offers Masters Programmes accros its specific branches all which are validated by The Open University, UK.

  • Master of Business Administration (MBA)
  • MSc in Software Development Programme
  • MA in English Literature

It should be noted that The Open University, UK follows the credit points system. However, the AOU follows the credit hour system. The following table shows the credit point/credit hour equivalence:

 
 

 

Credit Hours

Credit Points

 
 

8

30

 
 

5

20

 
 

4

15

 
 

3

 

10

 

 

 

10. Exit Awards

 

The rationale behind exit awards is to provide opportunities for students at the AOU to obtain certificates or diplomas after completing the requirements of the particular exit award. The exit awards are part of the BA/BSc (Hons) degree programmes at the AOU.

 

The general requirements for the award of a certificate are the successful completion of 60 credit points of study at Level 1, whereas the general requirements for the award of a diploma are the successful completion of 120 points of study at Level 2 or higher levels.

 
 

 

10.1 Undergraduate Exit Awards in ELL

 

The rationale for introducing these exit awards resides in the fact that due to unseen circumstances (e.g. social/family considerations; job requirements; etc.) some students may be unable to complete the BA programme they are registered for. In fact some students may leave after having successfully finished 50% of the courses required for the BA programme.

 

The aims of introducing these awards are to:

 

(i) provide some satisfaction to the student,

 

(ii) help him/her transfer credit if he/she is moving to another institution,

 

(iii) help him/her find a job if he/she is unemployed,

 

(iv) strengthen his/her position if he/she is employed.

 

The two undergraduate Exit Awards described below have been developed by OU and will be delivered by AOU. They have been validated through a process of external peer review by OU as being of an appropriate standard and quality. AOU offers two exit awards:

 

1. Certificate of Higher Education in English Language and Literature

 

2. Diploma of Higher Education in English Language and Literature

 

Availability of Awards:

 

The awards will be only available to students registered in the BA ELL programme who leave part-way through the programme. In other words, they are not free-standing awards.

 

10.1.1 Certificate of Higher Education in English Language and Literature

 

Award Requirements

 

A student will be eligible for the undergraduate Certificate of Higher Education in English Language and Literature if he/she successfully completes the following Level-1 modules from the BA programme in ELL totaling 32 credit hours and 120 credit points:

 

 

 

 LEVEL 1

Module Title and No:

Credit Hours

Optional modules

Credit points

EL120: English Phonetics and Linguistics

4

 

15

EL121: The Short Story and Essay Writing

4

 

15

A123A&B: An Introduction to the Humanities

 to be replaced in 2013-2014 with:

AA100A&B: Arts of Past & Present

16

 

60

A150: Voices and Texts

8

 

30

Total

32

 

120

 


 

10.1.2 Diploma of Higher Education in English Language and Literature

 

Award Requirements

 

A student will be eligible for the undergraduate Diploma of Higher Education in English Language and Literature if he/she successfully completes the following Level-2 modules from the BA programme in ELL totaling 64 credit hours and 240 credit points: 

 

LEVEL 2

Module Title and No:

 

Credit hours

Optional

modules

Credit points

A210A: Approaching Literature (I): The Realist Novel and the Canon

A210B: Approaching Literature (II): Romantic Writing

to be replaced in 2013-2014 with:

A230A&B: Reading and Studying Literature (I&II)

8

 

 

8

 

 

 

16

 

30

 

 

30

 

 

 

60

U210A&B: The English Language: Past, Present and Future (I&II)

 

This module is to be replaced in 2013-2014 with:

 

U214A&B: Worlds of English (I &II)

 

16

 

 

 

 

16

 

 

60

 

 

 

 

60

Total

32

 

120

 

 

 

10.2 Undergraduate Exit Awards in ELL with Business

 

The rationale for introducing these exit awards resides in the fact that due to unseen circumstances (e.g. social/family considerations; job requirements; etc.) some students may be unable to complete the BA programme they are registered for. In fact some students may leave after having successfully finished 50% of the courses required for the BA programme.

 

The aims of introducing these awards are to:

 

(i) provide some satisfaction to the student,

 

(ii) help him/her transfer credit if he/she is moving to another institution,

 

(iii) help him/her find a job if he/she is unemployed,

 

(iv) strengthen his/her position if he/she is employed.

 

The two undergraduate Exit Awards described below have been developed by OU and will be delivered by AOU. They have been validated through a process of external peer review by OU as being of an appropriate standard and quality. AOU offers two exit awards:

 

1. Certificate of Higher Education in ELL with Business

 

2. Diploma of Higher Education in ELL with Business

 

Availability of Awards:

 

The awards will be only available to students registered in the BA ELL with Business programme who leave part-way through the programme. In other words, they are not free-standing awards.

 

10.2.1 Certificate of Higher Education in ELL with Business

 

Award Requirements

 

A student will be eligible for the undergraduate Certificate of Higher Education in ELL with Business if he/she successfully completes the following Level-1 modules from the BA programme in ELL  with Business totaling 32 credit hours and 120 credit points:

 

 

 

 LEVEL 1

Module Title and No:

Credit points

Optional modules

Credit points

EL120: English Phonetics and Linguistics

4

 

15

EL121: The Short Story and Essay Writing

4

 

15

A123A&B: An Introduction to the Humanities to be replaced in 2013-2014 with:

AA100A&B: Arts of Past & Present

16

 

60

LB 160: Professional Communication Skills for Business Studies

8

 

30

Total

32

 

120

 


 

10.2.2 Diploma of Higher Education in ELL with Business

 

Award Requirements

 

A student will be eligible for the undergraduate Diploma of Higher Education in ELL with Business if he/she successfully completes the following Level-2 modules from the BA programme in ELL with Business totaling 64 credit hours and 240 credit points: 

 

Programme Structure - LEVEL 2

Compulsory modules

Credit points

Optional

modules

Credit points

U210A&B: The English Language: Past, Present and Future

This module is to be replaced in 2013-2014 with

U214A &B: Worlds of English

16

 

16

 

60

 

60

B203A&B: Business Functions in Context

16

 

60

Total

32

 

120

 

 

10.3 Exit Awards in Computing and IT

 
 
 

HE Certificate /HE Diploma

Requirements

HE Certificate in ITC (120 Credit Points)

All Level 1 courses in the ITC track

HE Diploma  in ITC (240 Credit Points)

All Level 1 and Level 2 courses in the ITC track

 

 

 

 

 

Student Life/ Getting Started:

1.  Reasons for Joining the AOU

The AOU is unique in the Arab world by virtue of its partnership with The Open University (UK), where its graduates receive two degrees, one from the AOU and a validated award from the OU UK. Furthermore:

·         The learning system of the AOU is a blend of face-to-face tutoring and a self-instructional textbook designed for distance learning by the OU UK, and uses the latest applications of electronic technology in teaching and learning (e-learning)

·         High quality academic programmes are carefully selected and designed to meet the needs of both local and international markets

·         Only 25% student attendance is required, compared to traditional modes of higher education which helps students who have time constraints, and other commitments such as family obligations (e.g. children), or who have disabilities

·         Courses are designed to accommodate working students and those commuting from remote areas

·         High quality interactive educational materials are employed

·         Mobility and opportunities for credit transfer across branches are possible.

The AOU encourages its students to become independent learners whereby self-learning is emphasized throughout their studies. This enables students to become lifelong learners beyond graduation.

The language of instruction at the AOU is English, which not only improves students’ proficiency in the English language, but also ensures better job opportunities after graduation.

 

2.  Partnership with the Open University UK

The AOU is approved by The Open University as an appropriate organization to offer higher education programmes leading to Open University validated awards. OU validated awards have parity of esteem with similar awards offered throughout UK higher education. A validated award is exactly the same as an OU direct award in terms of employment or application for postgraduate study. Under this partnership, the OU UK provides the following to the AOU:

·         Programmes and courses.

·         Learning materials (textbooks, DVDs, etc.).

·         Programme monitoring, external examining.

·         Dual awards (BA/BSC), exit awards (diplomas and certificates) together with the AOU.

AOU sought institutional accreditation and validation from OUVS so that the university could demonstrate a commitment to quality by accepting UK norms for academic and operational performance and service to students. Furthermore graduates from the university would receive an internationally recognised UK qualification to go with their Arab Open University degree.

The AOU received institutional accreditation and validation in December 2003, renewed for five years in 2007, and in 2012 is renewed for another 5-year period.

3. A System of Integrated Learning

The AOU learning and teaching model is based on high quality educational materials. The Open University-based courses offered at the AOU are taught in English and are licensed from the OU(UK). The following is a brief description of the model:

·         Students are allocated to an individual subject tutor in the ratio of 25:1

·         Learning is facilitated through a university-wide electronic Learning Management System (LMS)

·         All branches are equipped with multimedia and computing laboratories to support students

·         Student assessment is carried out through two main components:

o   Continuous assessment, i.e. Mid-Term Assessments (MTA) and Tutor Marked Assignments – (TMAs), and

o   Formal end of semester examinations

            Where each component comprises 50% of the overall assessment score.

·         Tutors provide comprehensive feedback on students’ TMAs to direct them towards better understanding of the subject matter, and to enhance their learning experience.

      3.1  The Student Learning Package

This package, purchased from the student’s AOU branch, contains:

·         Core teaching materials specially prepared for active, independent study

·         A number of other items that vary slightly depending on the particular course requirements, e.g. further reading material in the form of set books, supporting notes, or study guides

·         Audio-visual aids in the form of cassettes and CD-ROMs.

The package contains most of the student’s needs for the study of his/her chosen courses.

      3.2  Tutorial Sessions

Tutorial sessions are designed to provide a forum for interaction between tutors and students on the one hand, and between the students themselves on the other. Tutorial sessions are scheduled on a weekly basis and are conducted by highly qualified and well trained tutors. These sessions are meant to be discussion forums covering the main topics for the study week ahead as identified in the course calendars. Tutors utilize these sessions in innovative ways that help students interact and learn more efficiently and effectively.

      3.3  Student Attendance

Required attendance varies depending on the number of credit hours taken per semester. On average:

·         Students attend 4-8 hours per week

·         English orientation courses require 8 hours of attendance weekly.

 

These sessions are not intended to serve as classroom-style lectures. Students are expected to take responsibility for their own learning by studying the course materials according to the schedule provided in the course calendar.

Attending face-to-face tutorial sessions of the registered course is mandatory by the student whose absence from such tutorials may not exceed 25% of the prescribed tutorials as stated in the approved University Calendar.

      3.4  Office Hours

Tutors maintain scheduled weekly office hours which are intended to provide a more informal environment for academic support. Students are advised to take advantage of these office hours for assistance with academic problems as needed.

 

4.  Resources

      4.1  Learning Resources

Each branch offers a variety of learning resources such as textbooks, IT resources, etc. to support the AOU academic programmes, students and tutors. All students have access to a variety of course- and programme-related resources accessible through the internet, collectively referred to as the e-library. Specifically, Moodle-based software, called LMS (Learning Management System), provides access to all electronic resources to which the AOU subscribes and is available to students and faculties in every branch.

      4.2  Computer Laboratories

Some courses require access to computing facilities and all such facilities are provided at various computer laboratories in each branch. Some courses have mandatory online components as part of the course materials or supporting materials intended to help learners: all materials of such kinds can be accessed in the computer laboratories. Electronic support for all courses is provided through the University’s Learning Management System (LMS), which also includes a teleconferencing facility. The AOU is moving towards electronic submission of all student assignments.

      4.3  Other Facilities

Most AOU branches offer additional facilities such as those listed below:

·         Student cafeteria

·         Entertainment rooms

·         Prayer rooms

·         Some parking space

·         Lifts for easy access to the upper floors of the branch buildings

·         Some provisions for students with special needs, such as ramps.

 

5.  AOU Branches

Each AOU branch is the main source of support for its students. It provides:

·         Advice and guidance on how to study effectively in the AOU and which courses or programmes to study

·         Induction to the AOU and to the mode of instruction employed

·         Allocation to a subject specialist tutor who will provide face-to-face tuition, mark assignments, and be available during office hours

·         A range of other resources and support services (please see your AOU branch website).

                                               

6.  Admission Requirements

To be admitted to any BA/BSc programme, the student should meet the following conditions:

·         Have a general secondary school certificate or its equivalent

·         Fulfill any other conditions determined by the AOU or competent authorities of the branch country. This is because there may be special admission requirements of the local Ministry of Higher Education in some AOU countries. Students are advised to contact the local AOU branch for more information about admission requirements.

 

The Branch Council shall devise and approve a specific admission policy pursuant to admission requirements in the branch country.

The documents to be attached to the application form may vary from one branch to another, but all branches require the following:

·         A copy of the student’s high school certificate or its equivalent

·         A copy of ID or passport/labour card

·         Passport-size photos.

 

7. Language Placement Tests

The AOU administers Language Placement Tests in both Arabic and English, not as admission requirements but as indicators to help place students at the appropriate level of language development. Based on the test scores, students will be assigned courses which aim to develop the students’ proficiency in English/Arabic in order to undertake the full course load in their respective areas of specialization.

 

8. English Language CourseOffered at the AOU

The undergraduate programmes based on courses licensed from the OU UK are taught in English.  Therefore, the AOU has developed a number of language competency courses. These courses, which are not validated by the OU UK, are delivered by the Faculty of Language Studies (FLS)  and are aimed at developing the students' proficiency in English. Currently the AOU offers the following five courses:

·         The English Orientation Programme (EOP) comprises three non-credit courses (EL097, EL098 and EL099), which target students with low levels of proficiency.

 

·         The English Communication Skills Programme (ECS) 1, and 2, comprises two three-credit hour courses of compulsory university requirements: EL111 and EL112

 

      8.1  Course Assignment

Prospective students are assigned to the above courses on the basis of their scores in the English Placement Test (Oxford Online Placement Test (OOPT)) .Five levels of English integrated skills courses are available to incoming students:

1.   EL097  Beginner

2.   EL098   Elementary

3.   EL099   Pre-Intermediate

4.   EL111   Intermediate

5.   EL112   Upper-Intermediate 

                       

      8.2  Course Details

·         The programme offers significant face-to-face interaction at each level as language skills development is best done by direct contact between the student and the tutor

·         Four two-hour tutorials are assigned weekly in each level of the English Orientation Programme

·         Credit courses have a total of 32 contact hours a semester (a two-hour tutorial per week)

·         Students registered in the first, second, or third levels of the programme are not permitted to study more than two courses during the semester.

  

8. 3  Exemption from Foundation Programme Courses (EL111 and EL112)

A student will be exempted from EL111 if he/she gets an IELTS score of band 5.5 and below 7, or a score of 500 to 549 in TOEFL completed within 2 years prior to admission to the University.

A student will be exempted from EL112 if he/she gets an IELTS score of 7 or above or a TOEFL score of 550 or above, completed within 2 years prior to admission to the University.

 

9.  Academic Degrees Offered at the AOU

AOU comprises five faculties: Faculty of Business Studies, Faculty of Computer Studies, Faculty of Education Studies, Faculty of General Studies, and Faculty of Language Studies, four of which have their programmes validated by the OU UK. However, only some of the Faculty of Education Studies programmes are partially validated by the OU UK. These programmes are:

·         Bachelor degree in Business Studies (Systems, Economics, Marketing, Accounting).( BA (Honours) in Business Studies Programme)

·         Bachelor degree in Information Technology and Computing, Information and Communications Technology, Computing, Computing with Business(BSc (Honours) in Information Technology and Computing (ITC))

·         Bachelor of Arts in English Language and Literature, English Language and Literature with Business Studies(BA (Honours) in English Language and Literature)

·         Bachelor of Education (BEd) for Intermediate and Secondary Stages.

It should be noted that the OU UK follows the credit points system. However, the AOU follows the credit hour system. The following table shows the credit point/credit hour equivalence:

 

Credit Hours

Credit Points

8

30

5

20

4

15

3

 

10

 

 

10. Exit Awards

The rationale behind exit awards is to provide opportunities for students at the AOU to obtain certificates or diplomas after completing the requirements of the particular exit award. The exit awards are part of the BA/BSc (Hons) degree programmes at the AOU.

The general requirements for the award of a certificate are the successful completion of 60 credit points of study at Level 1, whereas the general requirements for the award of a diploma are the successful completion of 120 points of study at Level 2 or higher levels.

 

10.1 Undergraduate Exit Awards in ELL

The rationale for introducing these exit awards resides in the fact that due to unseen circumstances (e.g. social/family considerations; job requirements; etc.) some students may be unable to complete the BA programme they are registered for. In fact some students may leave after having successfully finished 50% of the courses required for the BA programme.

The aims of introducing these awards are to:

(i) provide some satisfaction to the student,

(ii) help him/her transfer credit if he/she is moving to another institution,

(iii) help him/her find a job if he/she is unemployed,

(iv) strengthen his/her position if he/she is employed.

The two undergraduate Exit Awards described below have been developed by OU and will be delivered by AOU. They have been validated through a process of external peer review by OU as being of an appropriate standard and quality. AOU offers two exit awards:

1. Certificate of Higher Education in English Language and Literature

2. Diploma of Higher Education in English Language and Literature

Availability of Awards:

The awards will be only available to students registered in the BA ELL programme who leave part-way through the programme. In other words, they are not free-standing awards.

10.1.1 Certificate of Higher Education in English Language and Literature

Award Requirements

A student will be eligible for the undergraduate Certificate of Higher Education in English Language and Literature if he/she successfully completes the following Level-1 modules from the BA programme in ELL totaling 32 credit hours and 120 credit points:

 

 LEVEL 1

Module Title and No:

Credit points

Optional modules

Credit points

EL120: English Phonetics and Linguistics

4

 

15

EL121: The Short Story and Essay Writing

4

 

15

A123A&B: An Introduction to the Humanities

 to be replaced in 2013-2014 with:

AA100A&B: Arts of Past & Present

16

 

60

A150: Voices and Texts

8

 

30

Total

32

 

120

 

6.1.2 Diploma of Higher Education in English Language and Literature

Award Requirements

A student will be eligible for the undergraduate Diploma of Higher Education in English Language and Literature if he/she successfully completes the following Level-2 modules from the BA programme in ELL totaling 64 credit hours and 240 credit points: 

LEVEL 2

Module Title and No:

 

Credit hours

Optional

modules

Credit points

A210A: Approaching Literature (I): The Realist Novel and the Canon

A210B: Approaching Literature (II): Romantic Writing

to be replaced in 2013-2014 with:

A230A&B: Reading and Studying Literature (I&II)

8

 

 

8

 

 

 

16

 

30

 

 

30

 

 

 

60

U210A&B: The English Language: Past, Present and Future (I&II)

 

This module is to be replaced in 2013-2014 with:

 

U214A&B: Worlds of English (I &II)

 

16

 

 

 

 

16

 

 

60

 

 

 

 

60

Total

32

 

120

 

6.2 Undergraduate Exit Awards in ELL with Business

The rationale for introducing these exit awards resides in the fact that due to unseen circumstances (e.g. social/family considerations; job requirements; etc.) some students may be unable to complete the BA programme they are registered for. In fact some students may leave after having successfully finished 50% of the courses required for the BA programme.

The aims of introducing these awards are to:

(i) provide some satisfaction to the student,

(ii) help him/her transfer credit if he/she is moving to another institution,

(iii) help him/her find a job if he/she is unemployed,

(iv) strengthen his/her position if he/she is employed.

The two undergraduate Exit Awards described below have been developed by OU and will be delivered by AOU. They have been validated through a process of external peer review by OU as being of an appropriate standard and quality. AOU offers two exit awards:

1. Certificate of Higher Education in ELL with Business

2. Diploma of Higher Education in ELL with Business

Availability of Awards:

The awards will be only available to students registered in the BA ELL with Business programme who leave part-way through the programme. In other words, they are not free-standing awards.

6.2.1 Certificate of Higher Education in ELL with Business

Award Requirements

A student will be eligible for the undergraduate Certificate of Higher Education in ELL with Business if he/she successfully completes the following Level-1 modules from the BA programme in ELL  with Business totaling 32 credit hours and 120 credit points:

 

 LEVEL 1

Module Title and No:

Credit points

Optional modules

Credit points

EL120: English Phonetics and Linguistics

4

 

15

EL121: The Short Story and Essay Writing

4

 

15

A123A&B: An Introduction to the Humanities to be replaced in 2013-2014 with:

AA100A&B: Arts of Past & Present

16

 

60

LB 160: Professional Communication Skills for Business Studies

8

 

30

Total

32

 

120

 

6.2.2 Diploma of Higher Education in ELL with Business

Award Requirements

A student will be eligible for the undergraduate Diploma of Higher Education in ELL with Business if he/she successfully completes the following Level-2 modules from the BA programme in ELL with Business totaling 64 credit hours and 240 credit points: 

Programme Structure - LEVEL 2

Compulsory modules

Credit points

Optional

modules

Credit points

U210A&B: The English Language: Past, Present and Future

This module is to be replaced in 2013-2014 with

U214A &B: Worlds of English

16

 

16

 

60

 

60

B203A&B: Business Functions in Context

16

 

60

Total

32

 

120

 

 

10.3 Exit Awards in Computing and IT

 

HE Certificate /HE Diploma

Requirements

HE Certificate in ITC (120 Credit Points)

All Level 1 courses in the ITC track

HE Diploma  in ITC (240 Credit Points)

All Level 1 and Level 2 courses in the ITC track

AOU is keen on ensuring that students are provided with high quality of blended learning opportunities, in various disciplines. AOU strives to offer all students the chance to develop personal ambition and skills, through flexible learning hours and E-learning.

Students benefit from the opportunity to transfer between AOU’s branches in Kuwait, Saudi Arabia, Bahrain, Oman, Jordan, Lebanon and Egypt.

Appeals and complaints are important quality indicators as they provide important evidence about how effectively the University’s student procedures have operated in practice. Although the legal bases for processing appeals and complaints  is the University bylaws ,the practice for processing appeals and complaints varies from one branch to another ,however given the emphasis of the rector that AOU is one university with one  set of rules ,regulations and procedures, it is essential that processing  appeals and complaints should become uniform across all branches .
  

To propose standardized uniform model, QAD has collected samples of appeals and complaints forms and procedures from various branches. On the bases of this information QAD has developed a proposal for unified forms and unified appeals and complaints processing procedures. These could be found as attached documents, and the Accreditation Committee is invited to comment and offer its advice on how to proceed.  

Definitions

According to the official university definitions, appeals and complaints are defined as follows:

Appeals: an academic appeal is a request from a student for formal review of an academic decision regarding course final examination grade or course continuous assessment marks.
Complaints: The term complaint refers to any claim unrelated to academic grades.

Appeals & Complaints:

Appeals or complaints and their outcomes can have significant consequences for individuals and therefore the University has to provide a fair, just and transparent mechanism for dealing with them to ensure that the interests and well-being of students and staff associated with an individual appeal or complaint are properly safeguarded and that appropriate support is provided for those associated with an appeal. At the same time the University recognizes that there is a need for sound evidence and procedural fairness. The University’s Regulations on Academic Appeal are specified in article 25 of BA Award Requirements Bylaws and also in the University’s Student Guide. Bases on the University regulations the following procedure is proposed for dealing with student’s appeals.

 


Academic Appeals

Appeals: an academic appeal is a request from a student for formal review of his/her final course grade or course assessment grade.

Appeals on Final Course Grades

Students may appeal their final course grades by filling the online appeals form within 7 calendar days from the announcement of the final course results. The student can also attach any relevant documents.

·           Copies of the appeal form will automatically be sent   to the Branch Examination Committee (BEC, Admission& Registration Department, Student Affairs Office, the programme Coordinator and to branch Quality Assurance Officer for follow up and monitoring.

 

·         The concerned Programme Coordinator and the Branch Course Coordinator will review the appeal and forward their recommendations to the Branch Examination Committee along with a copy of the examination script or any other relevant documents.

 

·           The BEC will look into the examination script to ensure that all answers are marked and that compilation of marks is conducted properly. Based on the outcome, the BEC will take a decision. The decision is either to uphold the appeal (recommendation for change of marks) or to reject the appeal (no grounds for appeal).

 

·           If the appeal is valid, a copy of the BEC recommendation will be sent to the Vice Rector for Academic Affairs (VRAA). Copies will be sent to the AOU registrar, the Branch Admission & Registration Department, Student Affairs Office, the Programme Coordinator and the branch Quality Assurance officer.

 

·         The VRAA will send its recommendation that the appeal is upheld to the Central examination Committee (CEC).

 

 

·   The grade will only be changed after the approval of the CEC.

 

·    The CEC decision will be communicated to the   BEC with a copy to Student Affairs Office to inform the student .A Copy of the decision will   also be sent to the Branch Director, the Programme Coordinator and the Branch Quality Assurance officer.

 

·    The student Affairs Office will notify the student with the decision.

 

·    If the appeal is rejected and the student is dissatisfied with the decision of the BEC, appeal, he or she may   take the appeal to   a higher level by appealing   to the Faculty Examination Committee (FEC) through the Branch Director within 7 calendar days of notification of the decision to reject the appeal.

 

·   The FEC will review the appeal and communicate its decision to the VRAA. If the appeal is accepted, the VRAA will send his recommendation   that the appeals are upheld to the CEC for approval. Copies of the decision will be sent to the Quality Assurance and Accreditation Department (QAAD), AOU Registrar and to the Branch Director. The student will be informed through the Branch Director office.

 

·    If the student is not satisfied with the FEC decision, he/she may appeal to the Rector of the University.

 

·         If the student is registered in an Open University Validated Award Programme and still dissatisfied with the decision, and providing that the appeal / complaint is eligible under their rules, he or she may complain to the Open University.

 

·         The student will find more information on OU-UK appeals and complaints process in the Student guide to studying on a programme validated by The Open University.

 

Academic Appeal Flowchart




appeals

























 

Appeals on Continuous Assessment

·         Students may appeal against their continuous assessment grade by filling the online MTA/TMA appeals form.

·         The Branch Admission & Registration Department   will send the appeal to the concerned Programme Coordinator for investigating the appeal. Copies will be automatically sent   to the Student Affairs Office and the Quality Assurance Officer.

·         Appeals on the continuous assessment (TMAs or MTAs) are dealt with at the academic department level. The Branch Programme coordinator and   the respective   Course Coordinator   will examine the appeal and all relevant documents and make a recommendation whether to uphold the appeal or to reject it.

·         The recommendations will be sent to the Branch Director for approval.  

·         A copy of the decision will be sent to the Student Affairs Office. The Student Affairs Office will notify the student with the final decision formally.

·         Copies of the decision will be sent to the AOU Registrar, the Branch   programme Coordinator, the Branch   Admission &registration Dept., Student Affairs Office and the Quality Assurance Unit/ Officer.

·         If the student is dissatisfied with the decision, he or she may appeal through the Branch Director to Faculty Examination Committee (FEC) within 7 calendar days of notification of the decision in question.

·         If the FEC rejects the appeal, the student may appeal to the University Rector.

·         If the student is registered in an Open University Validated Award Programme and still dissatisfied with the decision, and providing that the appeal / complaint is eligible under their rules, he or she may complain to the Open University.

·         The student will find more information on OU-UK appeals and complaints process in the Student guide to studying on a programme validated by The Open University.

 

Appeals policy for appeal against administrative error in TMA / MTA


tmamta

                                                                     

 

Students' Complaints

Complaint:  is an expression of dissatisfaction about the quality or adequacy of the programme provision or any related University service.

The student may lodge a complaint any time during the academic year, by completing the University’s formal student complaints form. The student must state the grounds for complaint, giving detailed reasons to support his or her case. A copy will be automatically forwarded to the concerned department and to Student Affairs Office and Branch Quality Assurance Unit/Officer for follow up and monitoring.

·           If the complaint can be addressed by the Student Affairs Office, then the office will prepare a   written response and send it to the student.  

 

·           The concerned department will examine the complaint and it may consult other members of University staff or departments if it is deemed appropriate in particular cases.

 

·           The Concerned department may find grounds for complaint and produce a report on the case setting out its recommendations and the documentations considered.

 

·           The Report will be sent to the Assistant Director for Administration and Finance or Assistant Director for Academic Affairs based on the nature and subject of the complaints for approval.

 

·           Upon   the approval of the concerned   Assistant director, the Student Affairs Office will notify the final outcome of the complaint to the student. Copies of the decision will be sent to the Branch Director and the Branch Quality Assurance Unit/Officer.

 

·           If the student is dissatisfied with the decision, he or she may appeal through the Branch Director to VRAF or VRAA within 7 calendar days of notification of the decision   to reject the complaint. The student will be informed through the Branch Director with the decision of the respective Vice Rector.

 

·   The student may also appeal to the University Rector  if he/she is not satisfied   with the decision of the VRAA or VRAF.

 

·   If the student is registered in an Open University Validated Award Programme and still dissatisfied with the decision, and providing that the appeal / complaint is eligible under their rules, he or she may complain to the Open University.

 

·   The student will find more information on OU-UK appeals and complaints process in the Student guide to studying on a programme validated by The Open University.

 

 

·     Each semester a summary report and analysis of all appeal and complaints cases will be prepared by the QAU in each branch .A copy of the summary report should be sent to Central Quality Assurance Department.

Students are advised to try to resolve   their complaints informally. If this proved to be unsuccessful then they can lodge a formal complaint.

Processing complaints may take a period of two to three weeks.


 

Formal Complaints Flowchart

 

 complains


Key :

BEC: Branch Examination Committee

CEC: Central Examination Committee

FEC: Faculty Examination Committee

BPC: Branch Programme Coordinator

BCC: Branch Course Coordinator

VRAA: Vice Rector for Academic Affairs

VRAF: Vice Rector for Admin &Finance

ADAA:  Assistant Director for Academic Affairs

ADAFA: Assistant Director for Administrative &Financial Affairs

QAO: Quality Assurance Officer

BARD: Branch Admission & Registration Department

OU-UK: Open University – United Kingdom

 

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